Tips about the Live Chat App for MarketForce Users
At MarketForce, we are always at work to create the most comprehensive field sales automation platform. Today we would like to share with you some tips about the live chat service through which we offer direct customer support to all the MarketForce users.
The live chat system for customer support is accessible on both the MarketForce App and the MarketForce Web Portal, and includes a live chat module for communicating directly with you and for sharing articles for Frequently Asked Questions.
The live chat support is incredibly easy to use. Whether you are a sales agent in the field, a country manager, or any other types of user, you can start a conversation with our customer support to ask for assistance.
In particular, you can use the live chat system to ask questions on how to use a certain MarketForce functionality or on how to navigate the platform and find the data you need. Additionally, you can also use the live chat to raise issues if something on the mobile app or the portal is not working correctly.
- On the MarketForce App, you’ll find the live chat service by clicking on the button “Help” on the sidebar menu.
- On the MarketForce Portal, you’ll find the live chat service on the bottom right of the web page.
Thanks to the live chat system, our customer support is highly automated. You can easily contact us anytime during the week and get assistance within 10 minutes by one of customer support officers. Thanks to an optimal blend of automation and human touch, the live chat support is fast and personalized at the same time. We take every request seriously and give you customized instant support. If your request requires technical help, we immediately communicate with our engineers and make sure to solve the issue in the shortest time.
Finally, our live chat support also includes a self-service module, where you can search through our articles to get answers and information on your own, especially for Frequently Asked Questions. You can search through our articles for brief or in-depth answers directly into the chat. We have created articles for questions ranging from the simple “How to get started on MarketForce” to “What are some features of our solutions.” This helps you to get the information you need on your own, in a matter of seconds.
Do you want to learn more about our live chat service? Get in touch with us today.