Meet Faith Kivivya: Our Personable Call Center Admin
Faith Kivivya joined MarketForce in December 2020 as a Digital Channels Intern. In this role, she was supporting the customers that were using the then newly revamped RejaReja app. In January 2021, she took up the role of Call Centre Admin which integrated customer support as well as internal support to the Trade Development Representatives in the marketplace. She has been doing a great job in ensuring that customers’ needs are met in a timely, efficient and pleasant way.
Faith is a graduate from United States International University-Africa with a Bachelor of Arts in International Relations with a background in Diplomacy, Foreign Policy and Journalism. In the quest of looking to fit in that job market, she found her career starting at a call centre in a pharmaceutical company prior to joining MarketForce. She is also a freelance writer and is currently working on a screenplay.
Besides working for MarketForce, Faith loves jamming to her favorite songs, writing and reading stories, listening to and telling stories. In her free time you can almost catch her filming content on tiktok and as she says while most of them end up in the draft folder, some she shares with the world. Other than singing, lip syncing and acting out sounds, Faith enjoys parenting her four year old boy who seems to want to give her a run for her ‘drama’ money. She also loves traveling but she is yet to prove that!
MarketForce is a market-leading startup that develops cutting-edge technology and is building the most comprehensive field sales and distribution platform for emerging markets. In Faith’s words, “MarketForce is an innovative company with such young brilliant minds who come up with the most unique ideas in the tech industry. I genuinely lacked the knowledge of how the apps we enjoy come about so the learning experience has been my highlight of working in MarketForce. I’ve witnessed and experienced the exponential growth in MarketForce which has happened in a very short period of time. And this I can attribute to the collaborative teamwork that trickles down right from management to the rest of the team. I could go on and on but let me just say, MarketForce, within its rights, is actually a force to be reckoned with, a global household name.”
Interested to join the dream team? Please share your resume through the email below firstname.lastname@example.org